Policies

Delivery Policy

In-store pickup has no delivery fee. Message us on WhatsApp to confirm pickup details for your order.

Delivery is currently arranged directly with our team rather than calculated automatically at checkout — our online payment system doesn't yet include a live delivery-fee calculator or courier integration. After you order, message us on WhatsApp with your delivery address and we'll confirm the delivery fee and expected timing for your location within Port Harcourt before anything is dispatched. We are not certain of exact delivery timeframes outside Port Harcourt at this time — please ask us directly if you're ordering from further away.

Batch production. Some products are made in batches rather than one at a time: orders for that product are pooled together, and once enough orders have come in to fill a production run, we begin production for everyone in that batch. This helps us keep ingredient sourcing and quality consistent while managing costs responsibly. Where this applies, you'll see live batch progress on the product page and in your cart before you check out, and your order confirmation will show which batch your order is part of. We are not able to guarantee an exact production date until a batch's threshold is reached — please check your order status or message us on WhatsApp if you need a firmer timeline.

You can check your order status any time at rugofsfoods.com/order-status using your order reference and the phone number you used at checkout — no account needed.

Refund & Returns Policy

Because Rugofs products are food items, we're unable to accept returns of any pack that has already been opened.

If your order arrives damaged, incorrect, or defective, please contact us on WhatsApp within 48 hours of receiving it, with a photo of the product and your order/payment reference. We'll work with you on a replacement or refund once we've verified the issue.

If a payment is taken in error or a transaction fails after your card or bank account was charged, message us with your payment reference and we'll help resolve it directly with Paystack, our payment processor.

Privacy Policy

When you place an order or send us a message, we collect the information you provide — name, email address, phone number, and (for orders) delivery details — solely to process your order or respond to your enquiry. We do not sell or share your information with third parties for marketing purposes.

Card and bank payment details are handled directly by Paystack, our payment processor — Rugofs Foods does not see or store your full card number or bank credentials. Paystack's own privacy and security practices govern how that payment data is handled; we recommend reviewing Paystack's policies directly if you'd like more detail before paying.

Contact form submissions are processed via Netlify Forms. We use the details you submit only to reply to you.

Terms of Service

By placing an order or using this website, you agree to the policies on this page. Product availability, pack sizes, and prices shown are current as of your visit but may change without notice.

All products sold are NAFDAC-registered where stated on the product page. Rugofs Foods is a Nigerian business based in Port Harcourt, Rivers State, and these terms are intended to be read under Nigerian law.

Questions about any of these policies? Message us on WhatsApp or email rugofsfoods@gmail.com.